In 1993 I Established Inkfish Call Centres, an outsourcing business.
Having worked in a small call centre during my late teens i recognised one key issue all call centres had, I like my co-workers were just bums on a seats!
With this in mind I decided to set about changing this. By caring about my employees, leading, training and motivating them, ensuring they were rewarded well and by giving them an good working environment, my belief was we'd win business.
and we did!
This attitude gave us success and within 7 years we very quickly grew to £26m T/O and 2,500 employees. Our Customers included O2, SKY, Renault, Tracker and many other household brand.
In the late 1990's there was a lot of talk about all call centres moving to India. So in 2001 I decided to sell Inkfish to Domestic and General Group PLC for £12,000,00 but this came with a 2.5 year tie in. well the least said about that the better